In most cases, your in-network provider files claims directly. For out-of-network visits, log in to the member portal, go to "Claims," and upload your itemized receipt. You can also mail claims to our processing center. All claims are processed within 48 hours.
How do I check my claim status?
Log in to your member portal and navigate to "Claims History." Each claim shows its current status: Submitted, In Review, Approved, or Paid. You will also receive email notifications when your claim status changes.
What payment methods do you accept?
We accept all major credit cards, debit cards, ACH bank transfers, and HSA/FSA cards. Payments can be set up as monthly auto-pay through the member portal. You can also pay by check mailed to our office.
Why was my claim denied?
Claims may be denied if the procedure is not covered under your plan, if a waiting period has not been met, or if required documentation is missing. Your denial letter includes the specific reason and instructions on how to appeal. 97% of our claims are approved.